Return policy
EXCHANGE AND RETURN
IF AN ITEM IS NOT SUITABLE YOU CAN RETURN IT
You legally have 14 days from receipt of your order to notify us that you wish to return your purchase at your expense. It is important to note that the products must not have been used and be returned in their NEW condition with the packaging in order to obtain a refund.
We advise you to return the goods to us by registered mail or by post and to take out insurance with the carrier for the market value of the products. This is necessary in the event of theft or loss of this merchandise by their services. In all cases, the return is made at the expense and risk of the consumer.
You can also bring it back to us at the store.
The deadlines mentioned above run from the day of receipt of the order. This right of withdrawal is exercised without penalty, with the exception of shipping costs. To return your order, please contact us then send your package to:
La Maison d'Amelie
Chaussée de Waterloo 1224
1180 Ukkel
Belgium
I HAVE RECEIVED THE WRONG PRODUCT OR A DEFECTIVE PRODUCT?
We make every effort to ensure that your order reaches you in perfect condition. However, a problem can always arise.
If you have received the wrong product or if one of the items in your order appears to be defective, contact our Customer Service immediately and we will assist you as soon as possible.
In this case, the return will of course be at our expense.